About Shipping
Order Processing
Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).
Shipping Methods & Transit Time
- Transit time is stated at checkout when you select a shipping option. We offer:
- Non-Tracked Shipping: Longest window; no tracking; no liability for loss or delay.
- Limited Tracking: Basic milestone scans.
- Express Tracked: Fastest option with full tracking.
Transit estimates begin after your order has been processed and handed to the carrier.
Rates
Shipping rates are calculated at checkout and vary by destination country, weight, and service level.
Customs, Duties, VAT, Brokerage
We do not cover or accept responsibility for any customs duties, VAT/GST, or brokerage fees.
Refusing a shipment due to customs charges is not eligible for a refund. Shipping fees are non-refundable.
Country-Specific Customs Requirements
- For certain countries, customs may require personal details (e.g., full name, national ID/tax number, importer code, phone).
- We may contact you to provide these details. Failure to provide them may cause delays, returns, or disposal by customs. Fees or losses arising from non-provision are the customer’s responsibility.
Address Accuracy & Changes
- Please verify your name, address, and postcode at checkout.
- For corrections, contact us within 1 hour of ordering; after dispatch, rerouting isn’t guaranteed.
Delivery Issues
- For tracked services marked “delivered” but not received, check with neighbors/front desk and contact the carrier.
- Report missing or damaged items within 14 days (domestic) or 30 days (international) of the delivery scan for tracked shipments.
Undeliverable / Returned to Sender
- If a parcel is returned due to an incorrect address, unclaimed delivery, or customs refusal, we can reship to a corrected address; additional postage applies. Shipping fees are non-refundable.
About Return and Exchange
No Returns
- We do not accept returns for any reason.
Exchanges — Defective Items
- We offer exchange only for items that are defective (e.g., mis-cut or missing pieces).
- Email hello@watchprotective.com with your order number and clear photos of the issue.
- Exchanges are for the same model originally purchased.
- Shipping costs are not covered by Watch Protective for exchanges.
Exchanges — Ordered the Wrong Model
- Ordered the wrong reference? We’ll provide a free product exchange for the correct model (no restocking fee).
- You pay the shipping for the exchange.
- Item must be unused/uninstalled with liners intact and all pieces present (including spare set).
- Email hello@watchprotective.com with your order number, the model/reference received, and the model/reference needed. We’ll reply with exchange instructions.
Notes
- Original shipping fees are non-refundable.