Shipping policy

Order Processing

Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).

Shipping Methods & Transit Time

Transit time is stated at checkout when you select a shipping option. We offer:

• Non-Tracked Shipping: Longest window; no tracking; no liability for loss or delay.
• Limited Tracking: Basic milestone scans.
• Express Tracked: Fastest option with full tracking.

Transit estimates begin after your order has been processed and handed to the carrier.

Rates

Shipping rates are calculated at checkout and vary by destination country, weight, and service level.

Customs, Duties, VAT, Brokerage

We do not cover or accept responsibility for any customs duties, VAT/GST, or brokerage fees.

Refusing a shipment due to customs charges is not eligible for a refund. Shipping fees are non-refundable.

Country-Specific Customs Requirements

• For certain countries, customs may require personal details (e.g., full name, national ID/tax number, importer code, phone).
  
• We may contact you to provide these details. Failure to provide them may cause delays, returns, or disposal by customs. Fees or losses arising from non-provision are the customer’s responsibility.
  

Address Accuracy & Changes

• Please verify your name, address, and postcode at checkout.
  
• For corrections, contact us within 1 hour of ordering; after dispatch, rerouting isn’t guaranteed.
  

Delivery Issues

• For tracked services marked “delivered” but not received, check with neighbors/front desk and contact the carrier.
  
• Report missing or damaged items within 14 days (domestic) or 30 days (international) of the delivery scan for tracked shipments.
  

Undeliverable / Returned to Sender

• If a parcel is returned due to an incorrect address, unclaimed delivery, or customs refusal, we can reship to a corrected address; additional postage applies. Shipping fees are non-refundable.